1. Information we collect
Matrain may collect a person's name, organization, address, telephone number, email address, inquiry details and other information needed for product inquiries, adoption discussions, event applications and related communication. Payment information collected by external services such as the online shop is handled under each service provider's policy.
2. Purposes of use
- Providing, shipping and operating products and services
- Responding to inquiries, confirming identity and sending materials
- Communicating about and carrying out adoption support, events and collaborative projects
- Providing important notices and information about maintenance or policy changes
- Preventing misuse, maintaining safety and fulfilling legal obligations
- Work incidental to the purposes above
3. Cookies and similar technologies
This website may use cookies and similar technologies to understand usage and improve convenience. When external services are used, information is handled under the relevant provider's privacy policy. Disabling cookies in the browser may prevent some functions from working.
4. Provision to third parties
Matrain does not provide personal data to a third party without the person's consent, except where permitted by law. When processing is outsourced within the scope necessary to achieve a stated purpose, Matrain selects and supervises the service provider appropriately.
5. Security measures
Matrain takes necessary and appropriate measures—including access control, handling reviews and supervision of service providers—to prevent unauthorized access, leakage, loss or damage.
6. Disclosure, correction and suspension of use
A person may request notification of the purpose of use, disclosure, correction, addition, deletion, suspension of use, erasure or suspension of third-party provision as permitted by law. Matrain verifies identity and responds in accordance with applicable law. A fee of ¥1,000 applies to each disclosure request.
7. Changes
Purposes of use may be changed within a scope reasonably related to the previous purposes. Policy changes take effect when posted on this website, except where consent is required by law.
8. Contact
Personal information handling business: Matrain Inc.
Person responsible: Shosuke Kuroda
Email: help@matrain.co.jp