Seller
Matrain Inc.
Representative
Shosuke Kuroda, Representative Director
Address
Suginami-ku, Tokyo 167-0054, Japan. The complete address will be disclosed without delay when requested through the inquiry form.
Contact
English inquiry form
Email: help@matrain.co.jp
Sales price
The price including Japanese consumption tax is shown on each product page. Shipping fees and any other charges are shown before checkout.
Payment
Payment methods and timing follow the options shown by the official online shop or the terms stated on an organization's invoice or quotation.
Delivery
After payment is confirmed, Matrain generally aims to ship in about three days and within ten days. If shipment cannot be made within ten days, Matrain will explain the reason and provide a specific expected date.
Returns and exchanges
Contact Matrain within seven days of delivery for an initial defect, incorrect shipment or shipping damage. After confirming the condition, we will arrange an exchange. Customer-convenience returns and exchanges are not accepted.
Operating environment
Compatible devices, browser, Bluetooth and network requirements are shown on the relevant product page. The purchaser is responsible for confirming the environment before purchase.